For me, the real ‘zero’ in Inbox Zero is more about consciously managing the amount of our attention that we commit (or, far more often, cede) to thinking and worrying about what may or may not be piling up while we’re away doing the real work of our lives. Which is to say: the Real Work that’s not, in this instance, about fiddling with email or drearily suffering the daily fusillade of random requests and information bombs that get lobbed our way.
It’s good to see Merlin coming full circle. Getting things done is about actually doing things, not chasing task management productivity systems. We have to be pragmatic in our attempt to organize our lives.