I’m tired of discussing “user experience.” What it is, what it isn’t. I’m tired of talking about wireframes vs prototypes. I’m tired of the agile-lean-waterfall debates. I’m weary from discussing personas and sitemaps. I’m wary of design patterns, and I’m pretty sure the term “user” has held us back. Above all, I’m tired of defining the damn thing. None of this is what I practice, and these things aren’t user experience.
So what is UX?
Let’s talk instead about two kinds of people:
At the end of the day, there are those people who will go quietly about their jobs, perhaps grumbling about not having a “seat at the table.” These people may have also been taught the right way to do things. Then, there are others who–regardless of their titles or position–will stand up and say, “Wait a minute, why are we doing it this way?”
What sets these folks apart is a relentless curiosity.
There’s far too much navel gazing in our industry, and not enough focus on genuinely solving problems. Stephen nails it with this piece.