Lately I’ve been fascinated with manufacturing experiences. I think that user experience design has mastered it in software, but it begs to ask how the learnings in that area will translate over time into other industries.
Apparently high-end stores like Whole Foods are already doing it:
Flowers, as everyone knows, are among the freshest, most perishable objects on earth. Which is why fresh flowers are placed right up front–to “prime” us to think of freshness the moment we enter the store. Consider the opposite–what if we entered the store and were greeted with stacks of canned tuna and plastic flowers? Having been primed at the outset, we continue to carry that association, albeit subconsciously, with us as we shop.
The prices for the flowers, as for all the fresh fruits and vegetables, are scrawled in chalk on fragments of black slate–a tradition of outdoor European marketplaces. It’s as if the farmer pulled up in front of Whole Foods just this morning, unloaded his produce, then hopped back in his flatbed truck to drive back upstate to his country farm. The dashed-off scrawl also suggests the price changes daily, just as it might at a roadside farm stand or local market. But in fact, most of the produce was flown in days ago, its price set at the Whole Foods corporate headquarters in Texas. Not only do the prices stay fixed, but what might look like chalk on the board is actually indelible; the signs have been mass-produced in a factory.
Click through for a great look into how they do it.